While we sincerely hope our software continues to be a valuable addition to your operation, we understand that change is part of the normal course of business. Fx5 is committed to being a partner in your success, and has a few options – including cancellation – should that be a need for your team.
Billing Freeze
Whether it's a major equipment installation, a summer shutdown, or a full facility move, there are times when it just doesn't make sense to continue paying for a system you can't use. To avoid an early termination fee during a service term, Fx5 is happy to offer a short-term billing freeze (up to 3 months) to allow you a pause in billing while you aren't operating. This type of service pause ensures your data is maintained and your system updated while you aren't using it, rather than being archived in a cancellation.
With a billing freeze, access to WS is restricted and the duration of the pause is simply added to your active service term so that you aren't financially burdened but maintain the service – and regular system maintenance – included in your active agreement. To set up a billing freeze, please contact Fx5 Billing.
Solution for: Short-term interruptions to normal operations
Available to: Fx5 partner distilleries in an active service term
Duration: Up to 3 months
Cost: N/A
Maintenance Mode
Just like a billing freeze, but for month-to-month users. When service is cancelled, WS systems are archived, meaning that the data isn't maintained and the system doesn't receive regular updates (which can be problematic if a partner distillery wants to utilize the same system at a future date. To avoid any unintended consequences, Fx5 is happy to offer a low-cost maintenance option to reduce financial responsibility while you aren't utilizing the system
To set up maintenance mode, please contact Fx5 Billing.
Solution for: Short-term interruptions to normal operations
Available to: Fx5 partner distilleries with month-to-month service
Duration: Up to 6 months
Cost: $100/month
Utilization Consult
It's frustrating to feel like you're paying for something you aren't fully utilizing, and FIVE x 5 Consulting is happy to help. In a utilization consult, a Fx5 consultant will check your system to identify any usage trends, then sit down with your key stakeholders to identify specific pain points, knowledge gaps, or training needs. You'll walk away with a deeper understanding of WS and how it can make it easier for you make great things.
To schedule a utilization consult, please contact FIVE x 5 Consulting.
Cancelling Service
If none of the other options fits your needs, we'll be happy to help you move off of WS in whatever ways we can. Please schedule time with us here to discuss the process of cancelling, or read on for terms and limitations!
Our aim is to be a partner in your distillery's success, and we'd love to know what we could do better in the future for similar operations. If you're willing to give us 10 minutes for feedback, we'd love to hear your thoughts. Please click here to schedule that.
Annual Service Agreements
For Fx5 users on an annual service agreement, an early termination fee may apply per the Fx5 Terms & Conditions. Early termination fees are equal to 50% of the remaining service term, plus any previously-granted discounts.
To cancel service on an annual agreement, Fx5 requires 45 days' notice prior to the effective date of cancellation.
To cancel an annual service agreement, please contact Fx5 Billing.
Month-to-Month Service
For WS users on month-to-month service, no early termination fees apply. We ask for 30 days' notice to cancel service but are happy to process cancellations as soon as we're able.
To cancel month-to-month service, please contact Fx5 Billing.